Loading
Secure remote PLC access for rapid fault diagnosis, backed by a committed on-site response window across India and Bangladesh.
Unplanned downtime on a validated line is expensive in both output and compliance. GentlemanPharmed provides secure remote access to the PLC and HMI on supported machines, so a fault can be diagnosed and often resolved without waiting for an engineer to travel. Where a site visit is required, the remote session has already identified the fault and the required part, so the engineer arrives with the right spare rather than diagnosing on arrival. All remote sessions are logged and access is granted per-session by your own engineering team.
Secure VPN session to the machine PLC and HMI, with fault trace and alarm history reviewed live alongside your operator.
The required spare is confirmed during the remote session and dispatched with the engineer, avoiding a second visit.
Every session is initiated by your team, time-boxed and logged, satisfying 21 CFR Part 11 expectations around system access.
Contracted response times for both remote and on-site attendance, defined per site in the service agreement.
Your operator raises the fault with the alarm code and a description of what the line was doing at the time.
Your engineering team grants a time-boxed connection and our engineer reviews alarm history, I/O states and drive parameters live.
Where the fault is a parameter or software issue it is corrected in session; where a part has failed, the spare is confirmed and dispatched.
A written report records the root cause, the correction applied and any recommended preventive action.
Contact our team to discuss your service requirements and get a tailored quote.